POSITION TITLE: TCOOMMI-Administrative

WORKSITE LOCATION: GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY GRADE: $15/Hourly EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Full Time; Monday thru Friday, 8:00am - 5:00pm, some on-call shifts evenings or weekends

JOB PURPOSE:

Provides administrative assistance to the TCOOMMI program in order to monitor the TCOOMMI Web Application (WebApp) to include client referrals, treatment information, diagnoses, service delivery and appointment scheduling. Administrative duties also include reviewing new referral information daily in WebApp, checking caseload sizes to help maintain 15 - 20 consumers per caseload to meet contract requirements, and complete monthly and quarterly reports as required by TCOOMMI.

ESSENTIAL FUNCTIONS and DUTIES:

1. Monitoring and updating Web App: entering referrals, admission, and discharges
2. Monitoring SmartCare (EHR)
3. Updating program assignments
4. Complete monthly and quarterly reports and any additional reports as needed
5. Track and monitor ICM caseloads
6. Obtain referrals from TCOOMMI, probation, and parole
7. Updates excel spreadsheets
8. Notify ICM case manager of any DNS for psych appointments.
9. Attend all required team meetings.
10. Maintains TCOOMMI web app and completes monthly reports before the 3^rd working day of each month.
11. Maintains accurate records of admission, discharges, and incident reports monthly.
12. Submits incident reports to TCOOMMI within contract required timeframes.
13. Understand trauma informed services.

REPORTS TO: Program Manager Specialty Clinical Services

LEVEL OF SUPERVISION REQUIRED: General

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

Trauma-informed: A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues.

ESSENTIAL FUNCTIONS AND DUTIES:
1. Understands trauma-informed services.

2. Understands the Three E's of trauma-informed care.

3. Understands the Four R's of trauma-informed care.

4. Understands the six key principles of trauma-informed care.

General Competencies:

1. Must have computer experience to include, Microsoft Word, Excel, and Outlook.
2. Must have good organizational skills to achieve multiple deadlines.
3. Exhibits cooperative teamwork with other staff to accomplish the efficient operation of the program.
4. Models professionalism by appropriate dress, language, ethics and work habits.

EQUIPMENT, TOOLS AND MATERIALS

1. Computer, telephone, projectors, calculator, computer, fax machine, and copy machine are used in performance of essential job duties.
2. Various forms of paperwork are handled in performance of essential job duties.

EDUCATION AND EXPERIENCE REQUIRED:

Required: High School Diploma or GED equivalent.

Preferred: One year experience working in a multispecialty group practice or healthcare system.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):

1. BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

PHYSICAL REQUIREMENTS and ENVIORNMENTAL CHECKLIST: Check all abilities required to perform the essential and marginal tasks of this job.

Walking                                             Operating office equipment

Standing                                            Operating motor vehicle

Light lifting, under 15 lbs                   Sitting 

Ability to see                                     Identify colors

Light carrying, under 15 lbs                Hearing (with aid)

Ability to write                                  Ability to count

Ability to read                                   Simple grasping 

Ability to tell time

Check all work site and environmental conditions that apply to this job.

Travel by car 50% of time                    Outside

Inside                                                 Working closely with others

Working alone

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

INTERPERSONAL RELATIONSHIPS:

1. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
2. 2. Ability to communicate effectively, both verbally and in writing.
3. 3. Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.
4. 4. Ability to plan and schedule work and implement directives without constant supervision.
5. 5. Ability to present a professional appearance and conduct when representing the Center.
6. 6. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
7. 7. Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

OTHER REQUIREMENTS OR CONDITIONS (specify):

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must complete all CORE training requirements prior to the due date.
5. Must have computer experience to include: Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
6. Must maintain regular attendance and reliability which is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.