POSITION TITLE: Adult Mental Health Services Case Manager

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY GRADE: $18.47/ Hourly EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or a minor in social, behavioral or human services or is a registered nurse. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

ESSENTIAL FUNCTIONS and DUTIES:

1. Participates as directed in the screening of new service requests within the clinic by means of an agency approved procedure which ensures that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures.
2. Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider.
3. Completes case management assessment on all clients entering caseload.
4. Develops appropriate treatment/service plans with clients as the means for implementing appropriate services and developing effective rapport with clients.
5. Provides on-going case management functions in accordance with the problems, needs, and the strategies identified within the service plan to help the clients to achieve goals and objectives.
6. Provides face-to-face assessments with the clients on a quarterly basis. The progress made in reaching service goals is discussed so that the recovery plan can be adapted, as necessary, to ensure that the goals and objectives are being achieved.
7. Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
8. Participates in integrated care planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients to include but not be inclusive of referrals to interagency programs if staff meets requirements of Qualified Mental Health Professional.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job:

Walking Operating office equipment

Standing Operating motor vehicle

Light lifting, under 15 lbs Sitting

Ability to see Identify colors

Twisting Light carrying, under 15 lbs

Hearing (with aid) Ability to write

Climbing stairs Ability to count

Ability to read Simple grasping

Ability to tell time Kneeling

Work site and environmental conditions that apply to this job:

Travel by car 50 % of time Outside Dust Working below ground

Inside Excessive heat

Excessive humidity Slippery/uneven walking surfaces

Working closely with others Working alone

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS (specify):

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Good driving record as defined by Gulf Bend Center.
2. Must complete all CORE training requirements prior to the due date.
3. Must have computer experience to include: Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
4. Must maintain regular attendance and reliability which is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB TITLE/POSITION CONTROL NUMBER: Adult Mental Health Services Case Manager, PC#212

DEPARTMENT/REPORTING UNIT: AS, MHASP3-71  JOB CODE: CM II

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX  77904

EEOC CODE: Professional    FLSA STATUS: Non-Exempt

SHIFT:  Fulltime; Monday thru Friday, 8:00am ? 5:00pm

REPORTS TO:  Program Manager, Adult Mental Health Services

LEVEL OF SUPERVISION REQUIRED: General

The mission of Gulf Bend Center (GBC) is to improve the quality of life in our community for individuals and their families by providing excellent and trusted care for wellness. GBC is committed to providing quality person-centered, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. GBC programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

JOB PURPOSE:

Provides psychosocial rehab services, skills training services, and routine case management services to adults with severe and persistent mental illness.

ESSENTIAL FUNCTIONS and DUTIES:

1.  Completes TRR assessment and in accordance with Center policy and HHSC Contract as verified. Initial TRR assessments are completed within 7 days of assignment and must be updated at least two weeks prior to expiration to maintain treatment.

2.  Develops a Person-Centered Recovery Plan in collaboration with the customer, that identifies the appropriate goals and objectives, and the frequency and duration of services to be provided based upon the TRR assessment according to TAC code and Center policy.

3.  Provides authorized services (psychosocial rehab services, skills training services, and routine case management) to consumers according to the Recovery Plan using independent clinical judgment to assess client needs in accordance with Medicaid Rule, HHSC Contract, and UM guidelines.

4.  Screens for risk of suicide, completes Safety Plans, and provides services to individuals on the Suicide Safe Care Pathway as needed. 

5.  Provides ninety-five percent (95%) of services in the consumers' natural environment such as home or community.

6.  Meets productivity standard by delivering authorized services in accordance with agency guidelines.

7.  Submits all documentation in electronic healthcare record (EHR) including forms, services, disclosures, and telephone contacts etc. within two (2) business days.

8.  Monitors and manages caseload to prevent expiration of TRR Assessment, consent forms, financial assessments, and diagnosis to prevent lapses in services.

9.  Attends and actively participates in all team meetings and meets with supervisor to enhance professional growth, review and improve case management services, and address relevant administrative matters. 

10.  Meets with individuals assigned to their caseload within 7 days to provide services for continuity of care.

Trauma-informed:

A trauma-informed approach to care ?realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization.? The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

?  The Three E's of Trauma:  Events, Experiences, and Effects.

?  The Four R's:  Key Assumptions in a Trauma Informed Approach ? Realization, Recognize, Respond, Resist Re-traumatization.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or a minor in social, behavioral or human services or is a registered nurse.  (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling, sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.) 

Preferred: At least six months' experience in providing mental health services to adults, children and adolescents preferred.

DEGREE AND/OR CERTIFICATION REQUIRED:

1.  BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job:  Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Twisting, Light carrying (under 15 lbs), Hearing (with aid), Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 50 % of time, Outside, Inside, Excessive heat, Excessive humidity, Slippery/uneven walking surfaces, Working closely with others, Working alone.

CRED/PRIV REQUIRED?  Yes  DRIVING REQUIRED:  Yes 

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

1.  Program specific: Working knowledge of the nature of serious mental illness and related treatment modalities, interventions and techniques; of different types of assessments and their uses in recovery planning; of consumers' rights; of local community resources and service delivery systems such as housing, social, welfare, educational needs of client record documentation requirements; and of client services plan development and implementation.  Demonstrated ability to interview and assess clients, using appropriate assessment tools, and observe, record and report on an individual's functioning. Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan. Ability to identify community resources and services for clients and coordinate provision of services.

2.  Communication: Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization. Maintains confidentiality.

3.  Task management: Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail.  Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision and work independently under general supervision. Must have good organizational skills to achieve multiple deadlines.

4.   Confidentiality: Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.

5.  Conflict resolution: Ability to solve problems and resolve issues.

6.  Interpersonal skills: Establish effective working relationships with internal agency staff as well as with relevant community organizations. Positive interaction with consumers and their families. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.

7.  Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.

8.  Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.

9.  Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.

10.  Fleet: Completes fleet checklist as required. Reports all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.

OTHER REQUIREMENTS OR CONDITIONS:

1.  Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.

2.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.

3.  Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Teams, and Zoom. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax). Ability to type 40 wpm.

4.  Must complete all training requirements prior to the due date. Attend required training meetings. Relias training and any other training required for the role is 100% compliant.

5.  Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.