JOB TITLE: Community Response Team (CRT) Case Manager 

WORKSITE LOCATION: 1409 La Valliere Street, Victoria TX 77901

STARTING PAY: $18.47 EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Full time; monthly rotating shifts Monday through Thursday or Tuesday through Friday, 8:00am to 7:00pm, some evenings

JOB PURPOSE:

Works as member of the Community Response Team (CRT), serving as an advocate for people throughout our GBC Region and coordinate programs of support throughout the community for the benefit of people who have mental health needs. Provides crisis intervention services as needed to reduce symptoms with the intent to prevent admission to a more restrictive environment and case management services to link to appropriate community resources and services to divert from incarceration and hospitalization. Works in cooperation with family members and community organizations including, but not limited to, law enforcement, hospital staff and other community providers. Services are provided within Gulf Bend Center's 7-county service area.

EDUCATION AND EXPERIENCE:

Required: A bachelor's degree from an accredited college or university with a major in social, behavioral or human services. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

Preferred: Work experience in mental health and/or experience working within law enforcement setting preferred.

DEGREE AND/OR CERTIFICATION REQUIRED:

BA/BS in field specified above. 

ESSENTIAL FUNCTIONS and DUTIES:

1. Co-responds with law enforcement to calls and/or referrals from family/friends, community partners, or other GBC staff.
2. Responds to all calls from police dispatch appropriately within one hour of activation by the requesting county.
3. Provides case management services by gathering information, identifying needs, and evaluating safety.
4. Links customers and/or their families to services and community resources to meet their needs.
5. Provides crisis intervention services as needed per HHSC contract, Medicaid Rule, and Center policy.
6. Completes all paperwork according to Medicaid Rule, Grant Contract and Center Policy.
7. Assists with and/or completes emergency warrants as necessary.
8. Maintains a caseload, including enrolling and discharging customers under the Diversion program.
9. Completes C-SSRS and Safety Plan when needed to identify and address safety concerns.
10. Meets job expectations

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:

Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, riding in a law enforcement vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 75% of time, Excessive noise/intermittent, Outside, Inside, Excessive heat, Long or irregular work hours, Excessive humidity, Slippery/uneven walking surfaces, Working closely with others, Working alongside law enforcement, Traveling at a speed exceeding normal or safe limits, Potential exposure to sensitive, challenging, or uncomfortable conditions.

CRED/PRIV REQUIRED: Yes DRIVING REQUIRED: Yes

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

1. Program specific: General knowledge of community resources, and how to access them. Strong decision-making, ability to problem solve, and exhibit sound judgment under stressful situations.
2. Communication: Strong written and verbal communication skills to communicate clearly and effectively with legible handwriting. Strong organizational skills and the ability to interface effectively with all levels of the organization.
3. Confidentiality: Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
4. Conflict resolution: Ability to solve problems and resolve issues.
5. 6. Interpersonal skills: Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, law enforcement officers, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
6. Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
7. Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
8. Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
9. Fleet: Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance
10. Task management: Ability to perform tasks effectively and efficiently and to track and meet multiple deadlines in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines.

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
3. Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Microsoft Edge, Adobe Acrobat, Teams, and Zoom. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax).
4. Must complete all training requirements prior to the due date. Attend required training and team meetings. Relias training and any other training required by community partners that is required for the role is 100% compliant.
5. Must maintain regular attendance and reliability 100% of the time to ensure consistency and completeness of program's processes. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 7:00pm, or agreed-upon hours. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.