JOB TITLE: Diversion Continuity of Care (COC-PESC) Case Manager

WORKSITE LOCATION: 1409 LaValliere Street, Victoria, TX 77901; outlying jails within 7 county catchment area

STARTING PAY: $18.47 EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm

EDUCATION AND EXPERIENCE REQUIRED:

Required: A bachelor's degree from an accredited college or university with a major in social, behavioral or human services. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

Preferred: Work experience in mental health and/or experience working within jail setting.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):

BA/BS or higher in field specified above.

ESSENTIAL FUNCTIONS and DUTIES:

1. Responds to referrals (to include jail notifications, jail request forms, CCQs, and referrals from GBC staff, jail staff, and family/friends) from the six surrounding county jails appropriately within 2 business days.
2. Assesses individuals to identify current needs and follows up to coordinate and link to community supports and services to meet these needs.
3. Completes crisis assessments as needed, to be activated by jail staff or MCOT, or if need arises during routine COC visit.
4. Documents daily in spreadsheet to track the number of inmates and outcome of visit.
5. Effectively communicates with GBC staff on all current GBC clients that are receiving COC services in jail.
6. Provides follow up in the community when individuals are released from jail.
7. Coordinates with jail staff for visits with individuals and release date.
8. Meets with community outreach providers to build relationships and educate on COC services.
9. Responds to court ordered assessments by completing crisis assessment with supporting documentation and returning to magistrate within timeframe as needed.
10. Participates in all required team meetings as scheduled by supervisor unless excused by supervisor.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: 

Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 50% of time, Excessive noise/intermittent, Outside, Inside, Working closely with others, Working alone.

CRED/PRIV REQUIRED: Yes DRIVING REQUIRED: Yes

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCY:

1. Program specific: Responsible for completing screenings, assessments, effective coordination of appropriate community services and linking to available community resources. Works closely with the criminal justice system and acts as liaison to work in cooperation with community organizations including, but not limited to, law enforcement and other community providers. May require travel within the 7 counties. Meets multiple deadlines and reporting requirements. Work is performed under the general supervision of the Team Lead for Community Response Team with considerable latitude for the exercise of discretion and independent judgment. Possess a general knowledge of community resources, and how to access them.
2. Communication: Strong verbal and written communication skills with legible handwriting to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization.
3. Confidentiality: Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
4. Conflict resolution: Ability to solve problems and resolve issues with sound judgment under stressful situations.
5. Interpersonal skills: Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
6. Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
7. Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
8. Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
9. Fleet: Completes fleet checklist as required. Reports all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.
10. Task management: Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines.

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
3. Must have computer experience to include Microsoft Word, Microsoft Edge, Adobe Acrobat, Excel (beginner to intermediate level), Outlook, Teams, and Zoom. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax).
4. Must complete all training requirements prior to the due date. Attend required training and team meetings. Relias training and any other training required for the role is 100% compliant.
5. Must maintain regular attendance and reliability 100% of the time to ensure consistency and completeness of program's processes, as this is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm, or agreed-upon hours. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.