POSITION TITLE: Mobile Crisis Outreach Team Case Manager

WORKSITE LOCATION: GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $18.47/Hourly  EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Fulltime; Monday through Friday 8am - 5pm, with rotating on-call shifts that cover evenings, nights, and weekends

REPORTS TO: Crisis Team Lead

LEVEL OF SUPERVISION REQUIRED: General

The mission of Gulf Bend Center (GBC) is to improve the quality of life in our community for individuals and their families by providing excellent and trusted care for wellness. GBC is committed to providing quality person-centered, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. GBC programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

JOB PURPOSE:

This position will provide crisis intervention services to reduce symptoms of severe and persistent mental illness or serious emotional disturbance and to prevent admission of an individual to a more restrictive environment. Will work in cooperation with family members and community organizations including, but not limited to law enforcement, hospital staff, and other community providers. On-call crisis response duties are included in this role as part of a scheduled rotation. Requires travel within in Gulf Bend Center's (7) county catchment area.

ESSENTIAL FUNCTIONS and DUTIES:

1. Responds or makes contact with crisis event within contract timeframe of 1 hour.
2. Thoroughly completes a crisis log with supporting documentation.
3. Submits all documentation within center policy.
4. Provides crisis services per HHSC contract, Medicaid Rule, and Center policy.
5. Will complete 7 day follow up on hospital discharges per HHSC contract.
6. Will participate in an after-hour call rotation to include holidays and weekends.
7. Will provide LOC5 services as assigned.
8. Will assist with intake screenings as needed.
9. Provides crisis services in the community, clinic, or local emergency room departments.
10. Must maintain regular and reliable attendance.
11. Complies with telework/remote agreement.
12. Uses the trauma informed care approach when providing services and working with others.
13. Understands the Three E's of trauma-informed care.
14. Understands the Four R's of trauma-informed care.
15. Understands the six key principles of trauma-informed care.

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

General Competencies:

1. Must communicate effectively both orally and written.
2. Strong decision making and organizational skills.
3. Must be self-directed with sound judgment under stressful situation.
4. Must have good organizational skills to achieve multiple deadlines.
5. Exhibits cooperative teamwork with other staff to accomplish the efficient operation of the program.
6. Models professionalism by appropriate dress, language, ethics and work habits.

Trauma-informed:

A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

• The Three E's of Trauma: Events, Experiences, and Effects.
• The Four R's: Key Assumptions in a Trauma Informed Approach - Realization, Recognize, Respond, Resist Re-traumatization.

EQUIPMENT, TOOLS AND MATERIALS

1. Computer, telephone, projectors, calculator, printer, fax machine, and copy machine are used in performance of essential job duties.
2. Various forms of paperwork are handled in the performance of essential job duties.

EDUCATION AND EXPERIENCE REQUIRED:

Required: A bachelor's degree from an accredited college or university and minimum number of hours equivalent to a major in social, behavioral or human services or is a registered nurse or is an LPHA. (Social, behavioral, and human services: psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human growth and development; physician assistant; gerontology; special education; educational psychology; early childhood intervention; or early childhood education.) Knowledge of DSM V mental disorders.

Preferred: At least six months' experience in providing mental health services to adults, children, and adolescents.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):

1. BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas or LPHA.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Check all abilities required to perform the essential and marginal tasks of this job.

Walking                                             Operating office equipment

Standing                                            Operating motor vehicle

Light lifting, under 15 lbs                   Sitting 

Ability to see                                     Identify colors

Light carrying, under 15 lbs                Hearing (with aid)

Straight pulling                                  Ability to write

Ability to count                                  Ability to read

Simple grasping                                  Ability to tell time

Check all work site and environmental conditions that apply to this job.

Travel by car 50% of time                     Excessive noise/intermittent

Outside                                                Inside 

Long or irregular work hours                 Working closely with others

Working alone

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

INTERPERSONAL RELATIONSHIPS:

1. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
2. 2. Ability to communicate effectively, both verbally and in writing.
3. 3. Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.
4. 4. Ability to plan and schedule work and implement directives without constant supervision.
5. 5. Ability to present a professional appearance and conduct when representing the Center.
6. 6. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
7. 7. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy and good judgment.

OTHER REQUIREMENTS OR CONDITIONS (specify):

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must complete all CORE training requirements prior to the due date.
5. Must have computer experience to include Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
6. Must maintain regular attendance and reliability which is critical to business operations. This is a full-time position. Day and night shifts with rotating on-call evenings and weekends or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.