Case Manager, Mobile Crisis Outreach Team (MCOT)

WORKSITE LOCATION:  GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

PAY RANGE:  $18.47 - $20.32 EEOC CODE:  Professional  FLSA STATUS:  Non-Exempt

SHIFTFulltime; Monday through Friday 8am - 5pm, with rotating on-call shifts that cover evenings, nights, and weekends

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university and minimum number of hours equivalent to a major in social, behavioral or human services or is a registered nurse or is an LPHA.  (Social, behavioral, and human services:  psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human growth and development; physician assistant; gerontology; special education; educational psychology; early childhood intervention; or early childhood education.)  Knowledge of DSM V mental disorders.

Preferred: At least six months experience in providing mental health services to adults, children, and adolescents.


1.  Responds or makes contact with crisis event within contract timeframe of 1 hour.

2.  Thoroughly completes a crisis log with supporting documentation.

3.  Submits all documentation within center policy.

4.  Provides crisis services per HHSC contract, Medicaid Rule, and Center policy.

5.  Will complete 7 day follow up on hospital discharges per HHSC contract.

6.  Will participate in an after-hour call rotation to include holidays and weekends.

7.  Will provide LOC5 services as assigned.

8.  Will assist with intake screenings as needed.

9.  Provides crisis services in the community, clinic, or local emergency room departments.

10.  Must maintain regular and reliable attendance.

11.  Complies with telework/remote agreement.

12.  Uses the trauma informed care approach when providing services and working with others.

·  Understands the Three E's of trauma-informed care.

·  Understands the Four R's of trauma-informed care.

·  Understands the six key principles of trauma-informed care. 


All abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting, under 15 lbs., Sitting, Straight pulling, Ability to see, Identify colors, Light carrying, under 15 lbs., Hearing (with aid), Ability to write, Ability to count, Ability to read, Simple grasping, and Ability to tell time

All work site and environmental conditions that apply to this job: Travel by car  50% of time, Outside, Inside, Excessive noise/intermittent, Long or irregular work hours, Working closely with others, and Working alone



  1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required. 
  2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
  3. Good driving record as defined by Gulf Bend Center.
  4. Must complete all CORE training requirements prior to the due date.
  5. Must have computer experience to include: Microsoft Word, Excel, and Outlook.  Must have good organizational skills to achieve multiple deadlines.  Ability to type 40 wpm.
  6. Must maintain regular attendance and reliability which is critical to business operations.  This is a fulltime position.  Day and night shifts with rotating on-call evenings and weekends or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes.  Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.