POSITION TITLE: Substance Use Intensive Case Manager

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $19.69/hr EEOC CODE: Professional FLSA STATUS: Non-exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, some extended shifts evenings possible

EDUCATION AND EXPERIENCE REQUIRED: Bachelor's degree from an accredited college or university with a major in social, behavioral or human services or a related field of study and a minimum of two (2) years' equivalent experience providing case management services.

JOB PURPOSE: The Substance Use Intensive Case Manager (ICM) is responsible for intensive case management and rehabilitation services to people with a substance abuse disorder and/or co-occurring diagnosis of mental health enrolled in the Intensive Outpatient (IOP) Unit. The ICM is responsible for ensuring the provision of recovery-focused, person-centered care with a trauma-informed perspective. The position requires extensive knowledge of substance use disorders (SUD) and mental health (MH) disorders with working knowledge of treatment techniques that are effective for those with single and co-occurring disorders. The ICM will be joining a diverse, multi-disciplinary team and will also work with other staff at Gulf Bend Center for continuity of care and/or crisis services. Work involves planning, coordinating, and implementing substance use treatment activities, and coordinating with other programs and/or community organizations to ensure the maximum utilization of resources available for chemical dependency treatment and rehabilitation. Will carry a caseload and will also be responsible for providing a substance use skills group and individual services. ICM duties will also include and are not limited to providing continuity of care services, linking customers and families to all needed resources, and coordinating, monitoring, and updating services and customer goals, providing community outreach, and assisting in crisis prevention as applicable. Works under general supervision of the Specialty Clinical Services Manager with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS and DUTIES:
1. Knowledge of chemical dependency and alcoholism, addiction, co-dependency, and related disorders; of treatment techniques; and of recovery processes.
2. Performs case management and connect customers with needed referrals such as medical, dental, mental health, education, employment, social services, and other community services. Maintains rapport with and knowledge of local community resources to ensure effective referral options and contacts.
3. Performs individual sessions with customers in accordance with treatment plans, or as necessary for crisis intervention. Provides customers with feedback and support and assists customers in addressing behaviors with family, social, or personal problems. Maintains communication with other departments of Gulf Bend to ensure continuity of care and integrative services.
4. Performs Substance Use skills training group sessions as scheduled and follows curriculum to meet fidelity guidelines.
5. Ability to write progress notes according to standard, assessments, memos, letters, various complex reports and miscellaneous other documents in accordance with guidelines and with acceptable spelling and grammar.
6. Develops customer discharge plans that integrate aftercare treatment and utilization of appropriate referral sources. Coordinates discharges with social service agencies and community organizations as appropriate.
7. Ability to complete instructions, communicate in a courteous and effective fashion with co-workers, customers and families, agencies and the public. Displays a customer service orientation at all times treating customers as equals and partners.
8. Ability to work within a team to develop service plans, coordinate service delivery and monitor customer progress.
9. Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office).
10. May perform other work duties as assigned by Specialty Clinical Services Manager.
11. Must maintain regular and reliable attendance.
12. Complies with telework/remote agreement.
13. Uses the trauma informed care approach when providing services and working with others.
- Understands the 3 E's of trauma-informed care: Events, Experiences, and Effects.
- Understands the 4 R's of trauma-informed care: Realization, Recognize, Respond, Resist Re-traumatization..
- Understands the 6 key principles of trauma-informed care.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job: Walking, operating office equipment, standing, operating motor vehicle, light lifting (under 15lbs), sitting, ability to see, identify colors, light carrying (under 15lbs), hearing (with aid), straight pulling, ability to write, climbing stairs, ability to count, ability to read, simple grasping, ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 20% of time, Outside, Inside, Working closely with others, Working alone.

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must pass pre-employment drug test as required by HHSC.
5. Must pass criminal history standards which includes fingerprints as described in 450.115, sign a written agreement to abide by the ethics contained in 450.121, and be worthy of public trust and confidence as determined by HHSC.
6. Must pass and maintain all Center-mandated trainings.
7. Must complete all CORE training requirements prior to the due date.
8. Must have computer experience to include Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
9. Must maintain regular attendance and reliability, which is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.