POSITION TITLE: Substance Use Intensive Case Manager

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $19.69/hr EEOC CODE: Professional FLSA STATUS: Non-exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, some extended shifts evenings possible

EDUCATION AND EXPERIENCE REQUIRED: Bachelor's degree from an accredited college or university with a major in social, behavioral or human services or a related field of study and a minimum of two (2) years' equivalent experience providing case management services.

ESSENTIAL FUNCTIONS and DUTIES:
1. Knowledge of chemical dependency and alcoholism, addiction, co-dependency, and related disorders; of treatment techniques; and of recovery processes.
2. Performs case management and connect customers with needed referrals such as medical, dental, mental health, education, employment, social services, and other community services. Maintains rapport with and knowledge of local community resources to ensure effective referral options and contacts.
3. Performs individual sessions with customers in accordance with treatment plans, or as necessary for crisis intervention. Provides customers with feedback and support and assists customers in addressing behaviors with family, social, or personal problems. Maintains communication with other departments of Gulf Bend to ensure continuity of care and integrative services.
4. Performs Substance Use skills training group sessions as scheduled and follows curriculum to meet fidelity guidelines.
5. Ability to write progress notes according to standard, assessments, memos, letters, various complex reports and miscellaneous other documents in accordance with guidelines and with acceptable spelling and grammar.
6. Develops customer discharge plans that integrate aftercare treatment and utilization of appropriate referral sources. Coordinates discharges with social service agencies and community organizations as appropriate.
7. Ability to complete instructions, communicate in a courteous and effective fashion with co-workers, customers and families, agencies and the public. Displays a customer service orientation at all times treating customers as equals and partners.
8. Ability to work within a team to develop service plans, coordinate service delivery and monitor customer progress.
9. Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office).
10. May perform other work duties as assigned by Specialty Clinical Services Manager.
11. Must maintain regular and reliable attendance.
12. Complies with telework/remote agreement.
13. Uses the trauma informed care approach when providing services and working with others.
- Understands the 3 E's of trauma-informed care: Events, Experiences, and Effects.
- Understands the 4 R's of trauma-informed care: Realization, Recognize, Respond, Resist Re-traumatization..
- Understands the 6 key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: Bachelor's degree from an accredited college or university with a major in social, behavioral or human services or a related field of study and a minimum of two (2) years' equivalent experience providing case management services.

DEGREE AND/OR CERTIFICATION REQUIRED: Bachelor's Degree in social, behavioral or human services or a related field of study.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: All abilities required to perform the essential and marginal tasks of this job: Light lifting, under 15lbs., Light carrying, under 15lbs., Straight pulling, Simple grasping, Walking, Standing, Sitting, Climbing stairs, Operating office equipment, Operating motor vehicle, Ability to see, Identify colors, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time 

All work site and environmental conditions that apply to this job: Travel by car 20% of time, Outside, Inside, Working closely with others, and Working alone 

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must pass pre-employment drug test as required by HHSC.
5. Must pass criminal history standards which includes fingerprints as described in 450.115, sign a written agreement to abide by the ethics contained in 450.121, and be worthy of public trust and confidence as determined by HHSC.
6. Must pass and maintain all Center-mandated trainings.
7. Must complete all CORE training requirements prior to the due date.
8. Must have computer experience to include Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
9. Must maintain regular attendance and reliability, which is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.