POSITION TITLE:  Community Response Team Case Manager

WORKSITE LOCATION: 311 E. Constitution Street, Victoria TX 77901

STARTING PAY:  $18.47   EEOC CODE: Professional   FLSA STATUS: Non-Exempt

SHIFT:  Fulltime; monthly rotating shifts Monday thru Thursday or Tuesday thru Friday, 8:00am - 7:00pm, some weekends or evenings

EDUCATION AND EXPERIENCE REQUIRED:  Bachelor's Degree from an accredited college/university preferably social work, behavioral or human services. 

ESSENTIAL FUNCTIONS and DUTIES:

1.  Responds to community calls from dispatch and/or crisis hotline. 

2.  Links customers and/or their families to appropriate community resources. 

3.  Thoroughly completes a crisis log with supporting documentation.

4.  Provides crisis services per HHSC contract, Medicaid Rule, and Center policy.

5.  Completes all paperwork according to Medicaid Rule, HHSC Contract and Center Policy.

6.  Demonstrates appropriate responsiveness to customer needs as demonstrated by no legitimate consumer, collateral or co-worker complaints.

7.  Submits documentation of services and data tracking sheet within two business days.

8.  Completes CSSR-S and Safety plan.

9.  Attends all required team meetings as scheduled by supervisor unless excused by supervisor.

10.  Demonstrates an ability to communicate effectively both orally and in writing 100% of the time.

11.  Uses a computer and/or other technical devices to complete all work assignments.

12.  Completes fleet checklist as required.

13.  Demonstrates efficient time management as evidenced by meeting all job expectations.

14.  Must maintain regular and reliable attendance.

15.  Complies with telework/remote agreement.

16.  Uses the trauma informed care approach when providing services and working with others.

·  Understands the Three E's of trauma-informed care.

·  Understands the Four R's of trauma-informed care.

·  Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: Bachelor’s Degree from an accredited college/university preferably social work, behavioral or human services.

Preferred: Work experience in mental health preferred; experience working within jail setting

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:  Abilities required to perform the essential and marginal tasks of this job:  Walking, operating office equipment, standing, operating motor vehicle, light lifting (under 15 lbs), sitting, ability to see, identify colors, light carrying (under 15 lbs), hearing (with aid), straight pulling, ability to write, ability to count, ability to read, simple grasping, ability to tell time.

Work site and environmental conditions that apply to this job:  Travel by car 50% of time, outside, inside, working closely with others, working alone.

CRED/PRIV REQUIRED?  Yes    DRIVING REQUIRED:  Yes 

OTHER REQUIREMENTS OR CONDITIONS :

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required. 
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must complete all CORE training requirements prior to the due date.
5. Must have computer experience to include: Microsoft Word, Excel, and Outlook.  Must have good organizational skills to achieve multiple deadlines.  Ability to type 40 wpm.
6. Must maintain regular attendance and reliability which is critical to business operations.  This is a fulltime position.  Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes.  Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.