Customer Care Specialist

JOB LOCATION:  GBC Wellness Community, Victoria, Texas

Competitive salary based on experience:  Pay Grade:  6, minimum:  $ 10.17/hour; Part-time

JOB PURPOSE: Provides supervision training, guidance, and support to individuals diagnosed with serious and persistent mental illness residing at the Wellness Community.  Provides program support, including daily maintenance of the property and coordination of events which enrich customers experience at the Wellness Community. 

ESSENTIAL FUNCTIONS and DUTIES: Provide trainings in the areas of independent living skills, communication skills, and support activities.  Provides role modeling of good personal hygiene and appropriate attire. Participates in cleaning and maintenance of the facility. Responsible for transporting consumers to various appointments.  Documentation of all daily activities/trainings provided.  Communicates efficiently with supervisor and team members with regard to program needs as well as resident needs.  Will work actively as a team member to maintain supports to all individuals residing at the Wellness Community.

Each shift has listed assignment of specific duties.  Staff is responsible for completing duties according to the shift being worked.  Tasks entail cleaning and basic maintenance of the Wellness Community site, filing and maintenance of daily resident records, facilitating scheduled Wellness Community events, email communication as it pertains to the site and/or residents, and additional duties as assigned by supervisor.

REPORTS TO:  Wellness Community Manager 


KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY: Must possess good oral and written communication skills.  Must be able to work as a team member in all areas of planning, behavior management and assisting individuals in obtaining their personal goals.  Strong decision making skills and sound judgment necessary.  Must have computer experience to include, Microsoft Word, Excel, and Outlook.  Must have good organizational skills to achieve multiple deadlines.


Required: A high school diploma or equivalent G.E.D. 

Preferred: Work experience within the Behavioral Healthcare system preferred. 


PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Heavy lifting, 45lbs & over; Moderate carrying, 15-44 lbs; Straight pulling; Repeated bending; Reaching above shoulder; Simple grasping; Dual simultaneous grasping; Walking; Standing; Sitting; Kneeling; Stooping; Operating office equipment; Operating motor vehicle; Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by van 20% of time; Outside; Inside; Working closely with others; Working alone.


INTERPERSONAL RELATIONSHIPS: Customers, referral sources, outside agencies, families.

OTHER REQUIREMENTS OR CONDITIONS (specify): Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.