Position Details

Customer Care Specialist

POSITION TITLE: Customer Care Specialist

WORKSITE LOCATION: Wellness Community, 1009 N. Nimitz Street, Victoria TX 77901

PAY GRADE: $15/hr EEOC CODE: FLSA STATUS: Non-Exempt

SHIFT: Fulltime and part-time shifts, M-F 7am-3pm and 3pm-11pm and Sat/Sun 10am-6pm; open 7 days a week.

EDUCATION AND EXPERIENCE REQUIRED: A high school diploma or equivalent G.E.D.

Preferred: Work experience within the Behavioral Healthcare system preferred.

ESSENTIAL FUNCTIONS and DUTIES:
1. Provide trainings in the areas of independent living skills, communication skills, and support activities.
2. Provides role modeling of good personal hygiene and appropriate attire.
3. Participates in cleaning and maintenance of the facility.
4. Responsible for transporting customers to various appointments.
5. Documentation of all daily activities/trainings provided.
6. Communicates efficiently with supervisor and team members about program needs as well as resident needs.
7. Will work actively as a team member to maintain supports to all individuals residing at the Wellness Community.
8. Each shift has listed assignment of specific duties. Staff is responsible for completing duties according to the shift being worked. Tasks entail cleaning and basic maintenance of the Wellness Community site, filing and maintenance of daily resident records, facilitating scheduled Wellness Community events, email communication as it pertains to the site and/or residents, and additional duties as assigned by supervisor.
9. Must maintain regular and reliable attendance.
10. Complies with telework/remote agreement.
11. Uses the trauma informed care approach when providing services and working with others.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: A high school diploma or equivalent G.E.D.

Preferred: Work experience within the Behavioral Healthcare system preferred.

DEGREE AND/OR CERTIFICATION REQUIRED:

  1. High school diploma or equivalent G.E.D.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: All abilities required to perform the essential and marginal tasks of this job: Heavy lifting, 45lbs & over, Moderate carrying, 45 lbs & over, Straight pulling, Repeated bending, Reaching above shoulder, Simple grasping, Dual simultaneous grasping, Walking, Standing, Sitting, Kneeling, Stooping, Operating office equipment, Operating motor vehicle, Ability to see, Identify colors, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time. 

All work site and environmental conditions that apply to this job: Travel by van 20% of time, Outside, Inside, Working closely with others, and Working alone

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

  1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
  2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
  3. Good driving record as defined by Gulf Bend Center.
  4. Must complete all CORE training requirements prior to the due date.
  5. Must have computer experience to include: Microsoft Word, Excel, and Outlook. Must have good organizational skills to achieve multiple deadlines. Ability to type 40 wpm.
  6. Must maintain regular attendance and reliability which is critical to business operations. The Wellness Community is open 7 days a week. Staff must be able to work agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Shifts include day, evening, and/or weekends.

AAP/EEO STATEMENT

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.