POSITION TITLE: Program Manager, Child and Adolescent Services

WORKSITE LOCATION: GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING SALARY: $47,632 EEOC CODE: Professional FLSA STATUS: Exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm with some after-hour duties to provide clinical oversight to staff.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or is a registered nurse. (Social, behavioral, and human services included psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, and human development).

ESSENTIAL FUNCTIONS and DUTIES:
1. Monitors and evaluates the service delivery system, including productivity, to ensure compliance accordance to HHSC contract, Medicaid Rule, and Center policy for assigned program.
2. Oversees proper maintenance of documentation of services for Child & Adolescent Services Program in accordance with Medicaid Rule and Center policy.
3. Provides initial and ongoing training and coaching to the case managers, family partner, team lead, and additional team members. Provides clinical support and guidance to the team as needed. Responsible for productivity and quality of staff's work performance.
4. Assists with program planning and development as delegated by Director.
5. Oversees completion of assessments and recovery plans within timeframe for HHSC contract.
6. Participates in the quality assurance, continuous quality improvement, and utilization review processes of all child and adolescent services to ensure quality services.
7. Conducts audits to ensure compliance according to HHSC contract, Medicaid Rule, and Center policy and reports all audit findings to Director.
8. Responsible for assistance with monitoring provision of Pathway services in Child & Adolescent Services and following program guidelines.
9. Manages YES Waiver program. Monitors and provides oversight to YES Waiver program and service delivery according to YES program manual. Oversees YES Inquiry list, provides wraparound supervision to wraparound facilitators, oversees YES contracted providers. Participates in Wraparound Coaching according to HHSC contract.
10. Manages school-based case manager program, Bend the Trend, and monitors and provides oversight of service delivery and staff in the program. Participates in development as needed and collaborates with school district personnel.
11. Participates in the interview/selection process and in the termination process of department employees.
12. Facilitates regular team meetings for the program.
13. Provides oversight and approval of team member's time sheets, leave requests, schedules, and expense reports per Center policy.
14. Performance appraisals and supervisions for direct reports are 100% compliant.
15. Employee corrective actions are completed in a timely manner once the corrective action is identified.
16. Participates in the budget process as requested.
17. Represents GBC through participation in local CRCG and those within 7 county catchment area as needed.
18. Completes Relias training and monitors team members' completion of Relias trainings as they are due.
19. May perform other work duties as assigned by Director. Assists in managing additional programs and staff as developed and assigned by the Director.
20. Uses the trauma informed approach when providing services and working with others.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or is a registered nurse. (Social, behavioral, and human services included psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, and human development).

Preferred: 1+ years' experience working with children with emotional disturbance and/or serious and persistent mental illness. At least 1 year experience managing personnel.

DEGREE AND/OR CERTIFICATION REQUIRED:

1. BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job: Light lifting, under 15lbs., Light carrying, under 15lbs., Simple grasping, Walking, Standing, Sitting, Operating office equipment, Operating motor vehicle, Ability to see, Identify colors, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time. 

Work site and environmental conditions that apply to this job: Travel by car 50% of time, Inside, Working closely with others, and Working alone

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Safe driving record as defined by Gulf Bend Center.
4. Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.
5. Must maintain regular and reliable attendance, including compliance with the telework agreement, which is critical to business operations. This is a fulltime position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.