Position Details

Program Manager, Crisis and Diversion

POSITION TITLE: Program Manager-Crisis and Diversion Services

WORKSITE LOCATION: GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING RATE: $47,632 EEOC CODE: Professional FLSA STATUS: Exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, some on-call shifts evenings or weekends

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or is a registered nurse. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development). At least 1 years' experience managing personnel. Preferred: 1+ years' experience working with individuals in crisis situations. Knowledge of legal system as it relates to mental health is beneficial.

JOB PURPOSE: Acts as the Manager of Crisis and Diversion Services. Oversees the daily operations of and provides guidance to the staff of the Mobile Crisis Outreach Team (MCOT), Pathway, Crisis Intervention Services for individuals with IDD (CIS), Jail in Reach Coordination (JIRC), Continuity of Care (COC), and Community Response Team (CRT) programs.

ESSENTIAL FUNCTIONS AND DUTIES:

  1. Monitors and evaluates the service delivery system to ensure compliance accordance with HHSC contract, Medicaid Rule, and Center policy for assigned program.
  2. Provides initial and ongoing training/coaching to staff in the crisis program, to include clinical support, guidance, and treatment recommendations as needed.
  3. Facilitates team meetings for the program.
  4. Oversee proper maintenance of documentation of services for the Crisis Program in accordance with Medicaid Rule and Center policy.
  5. Assists with program planning and development as delegated by Director.
  6. Supervises after hour on-call rotation to provide clinical oversight to MCOT.
  7. Participates in the quality assurance and utilization review process of all crisis services to ensure quality services.
  8. Conducts audits to ensure compliance according to HHSC contract, Medicaid Rule, and Center policy and reports all audit findings to Director.
  9. Participate in the budget process as needed.
  10. Responsible for oversight of monthly on call rotation schedule.
  11. Responsible for daily reporting requirements for PPB contract.
  12. Responsible for monitoring PPB/PESC utilization and following contract guidelines.
  13. Responsible for oversight and monitoring provision of Pathway services and following program guidelines.
  14. Responsible for oversight and monitoring provision of CIS services and following program guidelines.
  15. Responsible for oversight and monitoring provision of CRT services and following program guidelines.
  16. Responsible for oversight and monitoring provision of JIRC services and following program guidelines.
  17. Responsible for oversight and monitoring provision of Continuity of Care/Hospital follow up services and following program guidelines.
  18. Performance Appraisals and Supervisions for direct reports is 100% compliant.
  19. Provides oversight and approval of team member's timesheets, leave requests, schedules, and expense reports per Center policy. Approval of timesheets is 100% compliant.
  20. Employee corrective actions are completed in a timely manner once the corrective action is identified.
  21. Participate in the interviewing and selection process of applicants for vacancies, and in the termination process of department employees.
  22. May perform other work duties as assigned by Director.
  23. Uses the trauma informed approach when providing services and working with others.
  24. Understands the Three E's of trauma-informed care.
  25. Understands the Four R's of trauma-informed care.
  26. Understands the six key principles of trauma-informed care.

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

General Competencies:

  1. Must have computer experience to include Microsoft Word, Excel, Outlook, and Teams. Ability to type 40 wpm.
  2. Strong written and verbal communication skills to communicate clearly and effectively through email and phone with strong interpersonal skills.
  3. Ability to solve problems and resolve issues.
  4. Must have strong decision making and good organizational skills to achieve multiple deadlines.

Trauma-informed:

A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues.

  • The Three E's of Trauma: Events, Experiences, and Effects.
  • The Four R's: Key Assumptions in a Trauma Informed Approach - Realization, Recognize, Respond, Resist Re-traumatization.

EQUIPMENT, TOOLS AND MATERIALS

  1. Computers, telephones, projectors, calculator, printer, fax machine, and copy machine are used in performance of essential job duties.
  2. Various forms of paperwork are handled in the performance of essential job duties.

EDUCATION AND EXPERIENCE REQUIRED:

Required: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or is a registered nurse. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development). At least 1 years' experience managing personnel.

Preferred: 1+ years' experience working with individuals in crisis situations. Knowledge of legal system as it relates to mental health is beneficial.

DEGREE AND/OR CERTIFICATION REQUIRED:

  1. BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job:  Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs),                     Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Ability to write, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 25% of time, Inside, Working closely with others, Working alone.

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

INTERPERSONAL RELATIONSHIPS:

  1. Interacts with employees, contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
  2. Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.
  3. Models professionalism by appropriate dress, language, ethics, and work habits.
  4. Exhibits cooperative teamwork with other staff to accomplish the efficient operation of the program.
  5. Ability to plan and schedule work and implement directives without constant supervision.
  6. Ability to present a professional appearance and conduct when representing the Center.
  7. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork.
  8. Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

OTHER REQUIREMENTS OR CONDITIONS:

  1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
  2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
  3. Good driving record as defined by Gulf Bend Center.
  4. Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.
  5. Must maintain regular and reliable attendance, including compliance with the telework agreement, which is critical to business operations. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.