POSITION TITLE: Service Coordinator - Non-Waiver

WORKSITE LOCATION: GBC Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $18.47/hr     EEOC CODE: Professional    FLSA STATUS: Non-Exempt

SHIFT: Fulltime; Monday through Friday, 8:00am - 5:00pm with some variation to meet job requirements and customer needs

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's or advanced degree from an accredited college or university -or- an associate degree in a social, behavioral, human service, or health-related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, or criminal justice -or- a high school diploma or a certificate recognized by a state as the equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

ESSENTIAL FUNCTIONS and DUTIES:
1. Meets with the Service Planning Team (SPT) and collaborates with MCOs, other agencies, and community/local resources, both traditional and non-traditional, to develop a Person-Directed Plan (PDP) to support the customer in achieving a quality of life and community participation acceptable to the customer/Legally Authorized Representative (LAR) as determined by supervisory review of plans and progress notes.
2. Utilizes the Discovery Tool and Person-Centered skills to develop person-centered outcomes with the customer/LAR and a person-directed plan of services and supports 100% of the time. Discovery is documented in progress notes and/or the plan.
3. Ensures the provision of service coordination according to the Service Coordination Texas Administrative Code (TAC).
4. Crisis Prevention & Management: Provides crisis prevention and management by linking and assisting the customer/LAR or actively involved person to secure services and supports that will enable them to prevent or manage a crisis as determined by no verified complaints, as well as supervisory review of progress notes.
5. Monitoring: Monitors all CFC, non-CFC, and GR services on the person-directed plan to ensure that the customer receives needed services (delivery), evaluate the effectiveness and adequacy of services (satisfaction), and ensure identified outcomes are meeting the customer's needs and desires (progress/lack of progress) as indicated by the customer/LAR or actively involved person determined by supervisory review of the person-directed plan and progress notes.
6. Assessment: Identifies the customer's needs and desires, and the services and supports that address those needs/desires as they relate to the nature of the customer's presenting problem and disability as determined by supervisory review of the person-directed plan and progress notes.
7. Service Planning and Coordination: Provides service planning and coordination by identifying person-directed outcomes and arranging needed services and supports by advocating and collaborating with other agencies. Service planning and coordination is centered on linking customers with outcome-focused services and supports that address customers' needs and desires as indicated by the customer/LAR or actively involved person as determined by supervisory review of the person-directed plan and progress notes.
8. Possesses organizational skills and acts proactively to coordinate contacts; demonstrates flexibility with daily travel and scheduling. No verified complaints from customers/LARs, actively involved persons, MCOs, or other agencies regarding availability.
9. Provides customers/LARs with an oral and written explanation of rights at least annually, when necessary, requested, or due to changes in legal status or revisions of HHSC documents. Ensures necessary forms/documents are filed in customer charts.
10. For customers enrolled in GR, provides service coordination in accordance with TAC and the LIDDA performance contract, including:
a. Schedules and facilitates Annual Renewal Meeting within required time frame prior to the PDP end date
b. Completes thorough and accurate revisions of the PDP as needed within the required timeframe.
c. Ensures evidence of person/LAR and SPT involvement (signatures) is filed in customer charts.
d. Works closely with the Consumer Care Specialist (CSS) and makes referrals for other needed services, like Respite or Benefits Coordination, when necessary.
e. Makes referrals for Community First Choice (CFC) services as needed; completes ID/RCs initially/annually within the required time frame and collaborates with MCOs as necessary for customers enrolled in GR and <21 years of age who are receiving CFC services.
f. May at times provide skills training and transportation to ensure that individual's needs are being met.
11. For customers enrolled in CFC, provides service coordination in accordance with Attachment A-11 of the LIDDA Performance Contract, including:
a. Assists with initial/annual eligibility determination by submitting IDRC within the required time frame. Maintains annual eligibility for customers not enrolled in GR and <21 years of age who are receiving CFC services.
b. Contacts MCO 60 calendar days prior to expiration of IDRC to determine whether the person is receiving CFC services.
c. Coordinates initial/annual face to face meeting with person/LAR to renew plan and complete required forms within 30 days of IDRC authorization.
d. Coordinates joint meeting with person/LAR and MCO approximately three weeks after initial/annual meeting.
e. Compiles initial/annual CFC packet to submit to MCO within 45 days of IDRC expiration.
f. Participates in fair hearing for service denial appeals when necessary.
12. Makes a minimum of one (1) face-to-face contact with customers to provide one or more of the four components of Service Coordination and three (3) subsequent contacts with customers or collateral for all assigned customers every month.
13. Completes thorough and accurate contact documentation in the Center's Electronic Health Record (EHR) within two business days at least 95% of the time.
14. Maintains accurate spreadsheets tracking monthly contacts and deadlines related to monitoring requirements, Annual Renewal Meetings, Joint Meetings, ID/RCs, DIDs, ICAPs, and other job-related criteria as directed by supervisor.
15. Uses the trauma informed approach when providing services and working with other.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's or advanced degree from an accredited college or university -or- an associate degree in a social, behavioral, human service, or health-related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, or criminal justice -or- a high school diploma or a certificate recognized by a state as the equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

Preferred: At least six months' experience in providing mental health or intellectual disability services to adults, children or adolescents.

DEGREE AND/OR CERTIFICATION REQUIRED: BA/BS -or- AAS or HS diploma/equivalent as stated in education/experience requirement.

PHYSICAL REQUIREMENTS and ENVIORNMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job: Light lifting, under 15lbs., Light carrying, under 15lbs., Straight pulling, Simple grasping, Walking, Standing, Sitting, Operating office equipment, Operating motor vehicle, Ability to see, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time. 

All work site and environmental conditions that apply to this job: Travel by car 35-50% of time, Outside, Inside, Working closely with others, and Working alone. 

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Safe driving record as defined by Gulf Bend Center.
4. Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.

1. Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT:

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.