Crisis Intervention Specialist

WORKSITE LOCATION:  Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

PAY GRADE:  16  EEOC CODE: Professional  FLSA STATUS: Non-Exempt 

 SHIFTFulltime; Monday thru Friday, 8:00am - 5:00pm, some on-call shifts evenings or weekends


This position will provide education about individuals with Intellectual Developmental Disabilities (IDD), their needs, and ways to work effectively with them, to crisis staff, law enforcement, ER staff and other community members. The CIS will also be providing information to individuals with IDD, their families/caregivers and providers about available IDD programs and services. CIS will work with the mobile crisis outreach team (MCOT), program staff and the Transition Support team to identify and support individuals with IDD who are at risk of or experiencing crisis. For individuals referred to crisis respite the CIS develops a crisis respite service plan describing the needed therapeutic support and works with the service coordinator and the service planning team to ensure that on-going crisis follow-up and monitoring address identified concerns and issues. The CIS must document all activities, collaborations and consultations conducted and submit quarterly reports to Health and Human Services (HHSC).Accurate and timely documentation of services is required.  The work environment is a combination of field work, outreach presentations and trainings, and office work.  The CIS will be expected to be on-call and to collaborate with MCOT after-hours and to be available for after-hours IDD related emergencies


1.  Outreach (ESSENTIAL) Responsible for conducting outreach and making presentations to stakeholders (Mental Health Deputies, Law Enforcement Personnel, Emergency Room Personnel, Provider Agencies, Advocacy Groups, School Districts, Families, individual-nontraditional provider, MCOT and LIDDA staff regarding IDD Programs and services and the manner in which to engage individuals with IDD and their unique needs.

2.  Consultation (ESSENTIAL) Responsible for providing consultation to MCOT as needed or clinically indicated regarding a crisis event involving an individual with IDD.

3.  Collaboration (ESSENTIAL) Responsible for collaborating with appropriate LIDDA staff, MCOT, and the Transition Support Team  to identify individuals with IDD who are at risk of requiring crisis services, identify prevention and coping skills and strategies, identify training and support needs to  provide the individual with community living success; developing criteria for referral for crisis respite; assist with the individual transitioning from crisis respite back to  home or other appropriate setting; and addressing concerns and issues identified during follow-up and monitoring.

4.  Planning (ESSENTIAL) Responsible for developing a crisis respite service plan describing the therapeutic support needed by an individual referred to crisis respite.

5.  Documentation (ESSENTIAL) Documents all activities, collaboration and consultation providedAccurately completes all required programmatic and administrative documentation within accepted timeframes.  Ensures that all required documentation has been forwarded to appropriate personnel and/or filed.

6.  Reporting (ESSENTIAL) Submits quarterly reports in the DADS prescribed format by the 15th day of the month following each fiscal quarter.

7.  Corporate Compliance  (ESSENTIAL) Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.

8.  In Service Training (ESSENTIAL) Completes all initial trainings (NEO, SC training, PMAB, First Aid, CPR)  within 60 days of hire; completes  training modules available at  within 30 days of hire and completes any additional training modules within 45 days of the posting of new modules on this site; obtains  updates/re-certifications of other trainings as required, Participates in other continuing  education trainings as required.

9.  Special Projects (ESSENTIAL) Assists Supervisor when requested to complete special projects within negotiated timeframes.

10.  Understand trauma informed services.

REPORTS TO:  Program Manager of Crisis & Children Services



Trauma-informed: A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues.


1.  Understands trauma-informed services.

2.  Understands the Three E's of trauma-informed care.

3.  Understands the Four R's of trauma-informed care.

4.  Understands the six key principles of trauma-informed care.

General Competencies:

1.  Experience with IDD and/or Autism Spectrum Disorders and with individuals in crisis situations.

2.  Must possess excellent verbal and written communication skills, time management and organizational skills. 

3.  Ability to meet deadlines, participate in interdisciplinary teamwork, and to coordinate services with other service provider agencies.

4.  Must be able to work assertively and flexibly as a team member per Gulf Bend Center policies and procedures.

5.  Must be knowledgeable of community agencies and mental health programs. 

6.  Preferred an individual with bilingual skills (English and Spanish), public speaking experience and supervisory experience.


1.  Computer, telephone, VCR, projectors, calculator, computer, fax machine, and copy machine are used in performance of essential job duties.

2.  Various forms of paperwork are handled in performance of essential job duties.


Required:  A qualified intellectual disability professional (QIDP) Bachelors Degree, as defined in 42 Code of Federal Regulations (CFR), §483.430(a); and at least two years of experience working with individuals with IDD who have mental health and behavior support needs or linking people with IDD to mental health supports, in addition to the one year of required experience of a qualified intellectual disability professional described in 42 CFR, §483.430(a)(1).  Must have knowledge of IDD services and supports that are available by HHSC and the LIDDA.

Preferred: A Master's degree from an accredited college or university with a major in social, behavioral or human services. 


1.  Licensed in the state of Texas to practice counseling as a Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Psychological Associate or Board Certified Behavioral Analyst preferred.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:  Abilities required to perform the essential and marginal tasks of this job:  Walking, operating office equipment, moderate lifting (15-44 lbs), standing, operating motor vehicle, sitting, ability to see, identify colors, light carrying (under 15 lbs), hearing (with aid), straight pulling, stooping, ability to write, climbing stairs, ability to count, ability to read, simple grasping, ability to tell time.

Work site and environmental conditions that apply to this job:  Travel by car 25% of time, excessive noise/intermittent, outside, inside, long or irregular work hours, working closely with others, working alone.



1.  Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.

2.  Ability to communicate effectively, both verbally and in writing.

3.  Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.

4.  Ability to plan and schedule work and implement directives without constant supervision.

5.  Ability to present a professional appearance and conduct when representing the Center.

6.  Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

7.  Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.


  1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required. 
  2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
  3. Good driving record as defined by Gulf Bend Center.
  4. Must complete all CORE training requirements prior to the due date.
  5. Must have computer experience to include: Microsoft Word, Excel, and Outlook.  Must have good organizational skills to achieve multiple deadlines.  Ability to type 40 wpm.
  6. Must maintain regular attendance and reliability which is critical to business operations.  This is a fulltime position.  Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes.  Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.