JOB TITLE: HCS Service Coordinator, PC# 67,68,69,72

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $15/HR EEOC CODE: Professional FLSA STATUS: Non-Exempt

SHIFT: Fulltime; Monday through Friday, 8:00am to 5:00pm with some variation to meet job requirements and customer needs

JOB PURPOSE:

Provides person-centered service coordination and planning to adults, adolescents and children with Intellectual and Developmental Disabilities, primarily to customers who are eligible/enrolled in the Home and Community-Based Services (HCS) Waiver Program.

EDUCATION AND EXPERIENCE:

Required: A bachelor's or advanced degree from an accredited college or university -or- an associate degree in a social, behavioral, human service, or health-related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, or criminal justice -or- a high school diploma or a certificate recognized by a state as the equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

Preferred: At least six months' experience in providing mental health or intellectual disability services to adults, children or adolescents.

DEGREE AND/OR CERTIFICATION REQUIRED:

BA/BS -or- AAS or HS diploma/equivalent as stated in education/experience requirement.

ESSENTIAL FUNCTIONS and DUTIES:

1. Provides service planning and coordination by identifying person-directed outcomes and arranging needed services and supports, by advocating, and collaborating with the Service Planning Team (SPT) to develop the Person-Directed Plan (PDP) and support the customer in achieving a quality of life and community participation acceptable to the customer/Legally Authorized Representative (LAR) as determined by supervisory review of PDPs and progress notes.
2. Utilizes the Discovery Tool and Person-Centered skills to develop person-centered outcomes with the customer/LAR and a PDP of services and supports 100% of the time. Discovery is documented in progress notes and/or the PDP.
3. Ensures the provision of service coordination according to the Service Coordination Texas Administrative Code (TAC) and the Home and Community-Based Services (HCS) Handbook.
4. Crisis Prevention & Management: Provides crisis prevention and management by supporting the customer/LAR or actively involved person to secure services and supports that will enable them to prevent or manage a crisis as determined by no verified complaints, as well as supervisory review of progress notes.
5. Monitoring: Monitors all services on the PDP at least every 90 days to ensure that the customer receives needed services (delivery), evaluate the effectiveness and adequacy of services (satisfaction), and ensure identified outcomes are meeting the customer's needs and desires (progress/lack of progress) as indicated by the customer/LAR or actively involved person determined by supervisory review of the PDP and progress notes.
6. Assessment: Identifies the customer's needs and desires, and the services and supports that address those needs/desires as determined by supervisory review of the PDP and progress notes.
7. Service Planning and Coordination: Provides service planning and coordination by identifying person-directed outcomes, and arranging needed services and supports, by advocating, and collaborating with other agencies, Service planning and coordination is centered on linking customers with outcome-focused services and supports that address customers' needs and desires as indicated by the customer/LAR or actively involved person as determined by supervisory review of the PDP and progress notes.
8. Possesses organizational skills and acts proactively to coordinate contacts; demonstrates flexibility with daily travel and scheduling. No verified complaints from customers/LARs, actively involved persons, or provider agencies regarding availability.
9. Provides customers/LARs with an oral and written explanation of rights at least annually, when necessary, requested, or due to changes in legal status or revisions of HHSC documents. Ensures necessary forms/documents are filed in customer charts.
10. For customers enrolled in HCS, provides service coordination in accordance with TAC and the LIDDA performance contract, including:
    1. Schedules and facilitates Annual Renewal Meeting within required time frame prior to the IPC end date.
11. Completes CFC PAS/HAB assessment Form (8510) prior to Annual Renewal Meeting and as needed for all customers receiving CFC PAS/HAB Services.
12. Participates in the development of the IPC during the Annual Renewal Meeting, particularly ensuring the non-waiver section is completed.
13. Informs all customers of the right to participate in the CDS option at least annually; completes required CDS Forms (1581-1584) for customers with an OHFH residential setting and ensures copies are filed in customer charts.
14. Ensures that IPC and ID/RC are accurate and reviewed in CARE TMHP within the required time frame, and that current copies are filed in customer charts. Ensures the current ICAP is filed in customer charts.
15. Submits all required documentation to provider agencies within the required timeframe. Ensures proof of documentation sharing is filed in customer charts.
16. Completes thorough and accurate revisions of the PDP as needed in the Center's EHR within the required timeframe. Ensuring evidence of customer/LAR and SPT involvement (signatures) is filed in customer charts.
17. Facilitate transfers, suspensions, and terminations in accordance with TAC and Center policies.
18. Makes a minimum of one (1) face-to-face contact with customers to provide one or more of the four components of Service Coordination and three (3) subsequent contacts with customers or collateral for all assigned customers every month
19. Complete thorough and accurate contact documentation in the Center's Electronic Health Record (EHR) within two business days at least 95% of the time.
20. Maintains accurate spreadsheets tracking monthly contacts and deadlines related to monitoring requirements, Annual Renewal Meetings, IPCs, ID/RC's, and other job-related criteria as directed by supervisor.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:

Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Depth perception needed, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job: Travel by car 35-50% of time, Outside, Inside, Working closely with others, Working alone.

CRED/PRIV REQUIRED: Yes DRIVING REQUIRED: Yes

KNOWLEDGE, SKILLS ABILITIES and COMPETENCY:

1. Program specific: Work requires knowledge of state contracts and guidelines. Ability to analyze complex situations without bias. Willingness to advocate for customer rights, needs, desires, and quality of life and about providing quality customer service and desire to link customers with resources available through Gulf Bend Center and the surrounding communities. Provides day-to-day service coordination in the office, residential settings, and other community locations for customers and their families by assessing needs and desires, developing person-center plans for services and support, monitoring outcome-focused services, and providing crisis management and prevention. Complete all documentation related to job duties and ensure customer charts are complete.
2. Communication: Strong written and verbal communication skills to communicate clearly and effectively through email and phone with strong interpersonal skills and strong organizational skills. Ability to interface effectively with all levels of the organization.
3. Task management: Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines.
4. Confidentiality: Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
5. Conflict resolution: Ability to solve problems and resolve issues.
6. Interpersonal skills: Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
7. Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
8. Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
9. Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
10. Fleet: Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
3. Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Teams, and Zoom. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax).
4. Must complete all training requirements prior to the due date. Attend required training and team meetings. Relias training and any other training required for the role is 100% compliant.

1. Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT:

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.