TXHML Service Coordinator

JOB TITLE: TXHML Service Coordinator

JOB LOCATION:  Gulf Bend Plaza, 6502 Nursery Drive, Victoria TX  77904

COMPETITIVE SALARY BASED ON EXPERIENCE:  Pay Grade:  13, minimum:  $ 16.33/hour; Fulltime, M-F, 8am-5pm

JOB PURPOSE: Provides services to adults, adolescents and children with Intellectual and Developmental Disabilities, primarily to individuals who are eligible/receiving Texas Home Living Services (TXHML) and General Revenue (GR). Provides services in the office, in the home or at other locations as needed. Provides the day to day service coordination for individual and their families in the TXHML and General Review Program. Completes all documentation related to services provided.  Work is performed under the general supervision of the Service Coordinator Manager with considerable latitude for the exercise of discretion and independent judgment.

ESSENTIAL FUNCTIONS and DUTIES: Duties include meeting with the Service Planning Team (SPT) to develop the person directed plan, linking, assessing and coordinating to available community resources.  Other duties include monitoring all services that are provided by the TXHML Waiver program and other non-waiver services that individual is receiving. Service Coordinators will collaborate with existing behavioral health providers, and other community and local service resources, traditional and non- traditional, to assist the individual in achieving positive outcomes. Services will complete Annual Reviews, monthly contact visits with individuals and contacts with providers, medical or other individuals who are involved in their treatment plan. Understand trauma informed services.

REPORTS TO:  Service Coordinator Manager



Trauma Informed Care:  Gulf Bend Center incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery.  All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

Must have computer experience to include, Microsoft Word, Excel, and Outlook.  Must have good organizational skills to achieve multiple deadlines.


Required: A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or is a registered nurse.  (Social, behavioral, and human services are:  psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

Preferred: At least six months experience in providing mental health or intellectual disability services to adults, children or adolescents.


PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Light lifting, under 15 lbs, light carrying, under 15 lbs, straight pulling, simple grasping, walking, standing, sitting, operating office equipment, operating motor vehicle, ability to see, identify colors, hearing (with aid), ability to write, ability to count, ability to read, ability to tell time, travel by car 35% of time, outside, inside, working closely with others, working alone.



  1. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
  2. Ability to communicate effectively, both verbally and in writing.
  3. Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.
  4. Ability to plan and schedule work and implement directives without constant supervision.
  5. Ability to present a professional appearance and conduct when representing the Center.
  6. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
  7. Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

OTHER REQUIREMENTS OR CONDITIONS: Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must complete all CORE training requirements in month which they are due. 

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.