POSITION TITLE: Service Coordinator Team Lead

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $20.00/hr EEOC CODE: Professional FLSA STATUS: Non-exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, with some variation to meet job requirements and customer needs

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university OR an associate degree in a social, behavioral, human service, or health related field, including psychology social work, medicine, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR a high school diploma or a certificate recognized by a state as equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

ESSENTIAL FUNCTIONS and DUTIES:
1. Provides initial and ongoing training/coaching to the service coordinators and CSS per supervisory oversight.
2. Provides clinical support and guidance to team members (scheduled or as needed) by supervisory oversight.
3. Assist Service Coordinators in scheduling annuals, quarterlies and contacts to adhere to TAC and Gulf Bend Center policy.
4. Assists with program planning and development as delegated by Manager of IDD. Provides insight to determine successful caseload assignments.
5. Monitors and evaluates the productivity and quality of direct reports and conducts audits to ensure compliance in accordance with the HHSC contract, Medicaid Rule, and Center policy. Reports findings to Manager of IDD with a solution-oriented focus.
6. Responsible for providing service coordination to assigned caseload by assessing needs and desires, developing person-centered plans for services and supports, monitoring outcome-focused services, and providing crisis management and prevention.
7. Facilitate team meetings as directed by Manager of IDD.
8. Approval of team members' timesheets, leave requests, and schedules per policy is 100% compliant.
9. Completes performance appraisals, monthly supervisions, and corrective actions for direct reports in compliance with Center policy.
10. Participates in the interview/selection process of new employees for the positions supervised.
11. May perform other work duties as assigned by Manager of IDD.
12. Uses the trauma informed approach when providing services and working with others.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed care.

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university OR an associate degree in a social, behavioral, human service, or health related field, including psychology social work, medicine, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; OR a high school diploma or a certificate recognized by a state as equivalent of a high school diploma and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.

Preferred: BA/BS/RN/AAS: at least 1 year experience in providing mental health or intellectual disability services to adults, children or adolescents.

DEGREE AND/OR CERTIFICATION REQUIRED:

1. BA/BS or Registered Nurse in the State of Texas -or- AAS in field specified above -or- HS Diploma/GED equivalency as specified above.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job: Light lifting, under 15lbs., Light carrying, under 15lbs., Straight pulling, Simple grasping, Walking, Standing, Sitting, Climbing stairs, Operating office equipment, Operating motor vehicle, Ability to see, Identify colors, Hearing (with aid), Ability to write, Ability to count, Ability to read, and Ability to tell time 

Work site and environmental conditions that apply to this job: Travel by car 20% of time, Outside, Inside, Working closely with others, and Working alone.  

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.

1. Safe driving record as defined by Gulf Bend Center.

1. Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.