POSITION TITLE: Child & Adolescent Services Team Lead

WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

PAY RANGE: $20-$22/hour EEOC CODE: Professional FLSA STATUS: Non-exempt

SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm

REPORTS TO: Child & Adolescent Services Program Manager

LEVEL OF SUPERVISION REQUIRED: General

The mission of Gulf Bend Center (GBC) is to improve the quality of life in our community for individuals and their families by providing excellent and trusted care for wellness. GBC is committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. GBC programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

JOB PURPOSE:

This position acts as a Team Leader to the Children and Adolescent Team. Provides initial and ongoing training/coaching to the team with clinical oversight from Program Manager. Works in conjunction with Program Manager to conduct audits, participate in interview process, assist with program planning, and facilitate team meetings. Carries a reduced caseload for services. Provides case management, skills training, and medication training to children/adolescents with a serious emotional disturbance. Provides services to the primary caregiver or LAR. Services will be provided in the school, community and/or clinic. Is responsible for completing assessments, recovery planning, effective coordination of appropriate community services, and crisis intervention. Acts as a liaison between clients/families and service providers. Requires travel within the 7 county catchment area. Meets multiple deadlines and reporting requirements. May perform other work duties as assigned by Program Manager. Work is performed under the general supervision of the Program Manager with considerable latitude for the exercise of discretion and independent judgment.

ESSENTIAL FUNCTIONS and DUTIES:

1. Provides initial and ongoing training/coaching to the case managers per supervisory oversight.
2. Conducts audits to ensure compliance according to HHSC contract, Medicaid Rule, and Center policy and reports all audit findings to Program Director.
3. Provides clinical support and guidance to team members (scheduled or as needed) per supervisory oversight.
4. Facilitates team meetings as directed by Program Manager.
5. Participates in the interview/selection process of new employees for the children and adolescent team.
6. Assists case managers with treatment recommendations per TRR.
7. Assists with program planning and development as delegated by Program Manager.
8. Provides oversight and approval of team member's timesheets, leave requests, and schedules.
9. Performs team/staff evaluations and performance appraisals when due.
10. Provides case management, skills training, and medication training to children/adolescents with a serious emotional disturbance.
11. Completes assessments, recovery planning, and effective coordination of appropriate community services and crisis intervention.
12. Performance Appraisals for direct reports are 100% compliant (three-month and annual).
13. Employee supervisions (monthly and/or quarterly) are 100% compliant.
14. Relias trainings and any other training required for role is 100% compliant.
15. Approval of timesheets is 100% compliant.
16. Employee corrective actions are completed in a timely manner once the issue is identified.
17. Participates in the hiring and termination processes of department employees.
18. Maintains regular and reliable attendance.
19. May perform other work duties as assigned by Program Manager.
20. Uses the trauma informed care approach when providing services and working with others.
21. Understands the Three E's of trauma-informed care.
22. Understands the Four R's of trauma-informed care.
23. Understands the six key principles of trauma-informed care.

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

General Competencies:

1. Organizational skills to achieve multiple deadlines.
2. Effective oral and written communication.
3. Timely and efficient completion of all required documentation.
4. 4. Ability to plan and schedule work and implement directives without constant supervision.
5. 5. Ability to present a professional appearance and conduct when representing the Center.
6. Strong decision making and organizational skills.
7. Self-directed with sound judgment under stressful situations.
8. Cooperative teamwork and professionalism evidenced by appropriate dress, language, ethics, and work habits.

Trauma-informed:

A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

• The Three E's of Trauma: Events, Experiences, and Effects.
• The Four R's: Key Assumptions in a Trauma Informed Approach - Realization, Recognize, Respond, Resist Re-traumatization.

EQUIPMENT, TOOLS AND MATERIALS

1. Computer, telephone, projectors, calculator, printer, fax machine, and copy machine are used in performance of essential job duties.
2. Various forms of paperwork are handled in performance of essential job duties

EDUCATION AND EXPERIENCE REQUIRED: A bachelor's degree from an accredited college or university with a major in social, behavioral, or human services or is a registered nurse. (Social, behavioral, and human services are psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development). At least one (1) year experience providing mental health services to children and their families/LAR.  Preferred: One year supervisory experience.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities required to perform the essential and marginal tasks of this job:  Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs),                 Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job:  Travel by car 50% of time, Outside, Inside, Working closely with others, Working alone.

CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes

INTERPERSONAL RELATIONSHIPS:

1. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
2. Work behavior must be compatible with Gulf Bend Center's value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
3. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
4. Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

OTHER REQUIREMENTS OR CONDITIONS:

1. Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
2. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
3. Good driving record as defined by Gulf Bend Center.
4. Must complete all CORE training requirements prior to the due date.
5. Must have computer experience to include: Microsoft Word, Excel, and Outlook. Ability to type 40 wpm.
6. Regular attendance and reliability must be maintained which is critical to business operations. This is a fulltime position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.