Mental Health First Aide Outreach Educator

WORKSITE LOCATION:Gulf Bend Regional Plaza, 6502 Nursery Dr. Ste. 100, Victoria, TX 77904

PAY GRADE:  13    EEOC CODE: Professional    FLSA STATUS :  Non-Exempt

SHIFT:  Monday thru Friday, 8:00am - 5:00pm; Some weekends   

REPORTS TO:Learning and Development Coordinator


EDUCATION AND EXPERIENCE REQUIRED:  Bachelor's degree, from an accredited institution, in training/education, business/public administration or closely related discipline plus five (5) years professional experience in education, training or closely related field that includes actual experience as a trainer in a classroom type setting.   OR any combination of post-secondary education and/or experience may be substituted for the required education totaling nine (9) years professional experience in education, training or closely related field that includes actual experience as a trainer in a classroom type setting. 

Preferred: Master's Degree in Human Services field (Mental Health Counseling, Psychology, Marriage and Family or Social Work. Bilingual. Experience in public speaking and presentations.


1.  Mental Health First Aid- Youth Instructor (6 months after hire)

2.  Mental Health First Aid-Adult Instructor (6 months after hire)

3.  Specialty Modules

4.  Mental Health First Aid-Adult Instructor Public Safety (6 months after hire)

5.  Mental Health First Aid-Adult Instructor Higher Ed (6 months after hire)

6.  Mental Health First Aid-Adult Instructor Veteran (6 months after hire)

7.  Mental Health First Aid-Adult Instructor Older Adults (6 months after hire)


Responsible for planning, coordinating, marketing, conducting, and administration of Mental Health First Aid trainings utilizing the Mental Health First Aid and Youth Mental Health First Aid program curriculum. Develop a coordinated plan for promoting and providing MHFA trainings in the community.  Serve as the primary liaison to the community for Mental Health First Aid training activities. Assist with the development of promotional and marketing materials to increase awareness and the number of classes held annually. Develop and maintain relationships with Education Service Centers, schools and the community to increase the number of trainings and participation. Provide presentations to the community to market MHFA trainings. Develop and maintain a list of contacts for educators and community partners and make regular outreach attempts.

Responsible for all administrative duties and requirements of the MHFA/YMHFA program to include: sending quarterly surveys, reporting requirements, documenting activities, submitting all required paperwork, preparing and submitting invoices for billing and collection of payment, maintaining class schedules, setting up room and AV for classes, maintaining all appropriate records, maintaining inventory for trainings, and ensuring other instructors maintain certification.  Plan, direct, coordinate and oversee the Mental Health First Aid Program including scheduling classes, teaching classes, and correspondence with instructors and participants. Acquire and maintain certification in MHFA and YMHFA training and complete additional trainings as needed. Requires frequent travel and the ability to work evening and weekend hours for trainings.


1.  Provide, coordinate and market Mental Health First Aid training to school district employees, college and university employees and community members within Gulf Bend Center's service area or as needed in other sites.

2.  Manage training schedule including the promotion, registration, billing coordination and evaluation processes.

3.  Arrange and set up training events, including supplies, equipment, refreshments, etc as needed prior to training.Handle logistics for MHFA trainings in the community, including being onsite to handle registration and supplies.

4.  Conduct outreach and collaborate with Region III ESC and other community stakeholders with the goal of providing more MHFA trainings.

5.  Knowledge of Mental Health First Aid contract, Mental Health First Aid training, and the area of mental health.

6.  Posts event and training information on websites as required.

7.  Assist in producing reports and data entry, including obtaining prior authorization from HHSC for trainings.

8.  Ensure compliance with contract requirements, confidentiality rules, health and safety requirements, and agency policies

9.  Prepare all required reports and maintain all appropriate records.

10.  Input participant information in online sites related to training programs, i.e. Eventbrite, MHFA Instructor Site, etc.

11.  Recruit Mental Health First Aid instructors and manage credentialing process.Provide technical assistance and support to all instructors.

12.  Effectively present information on Mental Health First Aid training.

13.  Conduct outreach and form new partnerships.

14.  Represent the agency effectively in a variety of settings and with diverse communities.

15.  Attend community-based meetings to disseminate and market the MHFA program.

16.  Develop and maintain relationships with MHFA Educators at other LMHAs.

17.  Knowledge of community resources and program policies and procedures.

18.  Responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. 

19.  Coordinate instructor technical assistance and communication, including webinars, individual support and the state instructor meetings for all MHFA instructors at Gulf Bend Center.

20.  Translate Gulf Bend Center and/or community needs and requirements into trainings that will educate the audience appropriately.

21.  Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

22.  Develop and implement short- and long-term goals and objectives for Mental Health First Aid Training.

23.  Periodically evaluate ongoing programs and contracts to ensure that the trainings reflect any changes.

24.  Keep abreast of and implement state and national requirements for MHFA training.

25.  Defines training programs to ensure all training required by funding agencies is provided to staff and subsequently tracked and monitored.

26.  Secure Continuing Education Units (CEUs) for Mental Health First Aid Trainings when needed.

27.  Attends educational conferences, workshops and educational opportunities related to HR, MHFA, and/or training

28.  Prepares periodic reports for management, as necessary or requested.

29.  Answer telephone and emails in a professional, friendly, and helpful manner.

30.  Perform routine filing, typing and record maintenance duties of the department.

31.  Successfully completes orientation and annual update training prior to due date.

32.  Must maintain regular and reliable attendance.

33.  Complies with telework/remote agreement.

34.  Other duties as assigned.

35.  Uses the trauma informed care approach when providing services and working with others.

·  Understands the Three E's of trauma-informed care.

·  Understands the Four R's of trauma-informed care.

·  Understands the six key principles of trauma-informed care.


General Competencies:

Ability to analyze complex situations, ability to meet deadlines and goals, knowledge of state contracts and guidelines, organized, strong time management, detailed oriented, passionate about providing quality customer service, and ability to link customers to resources within Gulf Bend Center and the surrounding counties.

1.  Ability to work with diverse populations and personalities.

2.  Ability to administer sound programs for training and development.

3.  Ability to supervise and instruct others.

4.  Ability to work independently with minimal supervision.

5.  Ability to understand, analyze and interpret policies and procedures.

6.  Ability to multi-task and excellent attention to detail.

7.  Proven ability to provide a customer focused service.

8.  Ability to take direction and accept feedback.

9.  Ability to establish and maintain effective working relationships with associates, supervisors, and subordinates.

10.  Ability to establish and maintain effective working relationships with regulatory agencies, school districts and  community organizations.

11.  Ability to speak clearly and concisely both in oral and written communication.

12.  Excellent interpersonal and coaching skills.

13.  Excellent computer skills, including Microsoft Word, Excel, Outlook and database management.

14.  Ability to utilize A/V equipment for presentations.

15.  Excellent record keeping and documentation skills.

16.  Ability to manage assigned tasks in an assertive, efficient and timely manner.

17.  Excellent organizational skills.

18.  Ability to speak before all sizes of groups.

19.  Ability to effectively handle potentially aggressive behavior in a positive manner.

20.  Regular attendance and reliability are critical to business operations.

21.  Ability to lead group learning.


A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

·  The Three E's of Trauma:  Events, Experiences, and Effects.

·  The Four R's:  Key Assumptions in a Trauma Informed Approach - Realization, Recognize, Respond, Resist Re-traumatization.


1.  Telephone, calculator, computer/laptop, fax machine, and copy machine are used in performance of essential job duties.

2.  Various forms of paperwork are handled in performance of essential job duties.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:  Abilities required to perform the essential and marginal tasks of this job:  Walking, operating office equipment, standing, operating motor vehicle, light lifting (under 15 lbs), sitting, ability to see, identify colors, light carrying (under 15 lbs), hearing (with aid), straight pulling, ability to write, ability to count, ability to read, simple grasping, ability to tell time.

Work site and environmental conditions that apply to this job:  Travel by car 20% of time, outside, inside, working closely with others, working alone.



  1. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media.
  2. Ability to communicate effectively, both verbally and in writing.
  3. Work behavior must be compatible with Center value statement and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Ability to perform tasks effectively and efficiently.
  4. Ability to plan and schedule work and implement directives without constant supervision.
  5. Ability to present a professional appearance and conduct when representing the Center.
  6. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
  7. Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.


1.  Must have computer experience to include, Microsoft Word, Excel, and Outlook. 

2.  Valid Texas Driver's License and good driving record as defined by Gulf Bend Center. 

3.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives a personal car on Center business. 

4.  Must complete all CORE training requirements in month which they are due.


Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.